It's that time of year when companies and consumers prepare to dive into the nation's busiest season for shopping. A crucial element of this calendar is Flipkart's upcoming 'Big Billion Days Shopping Festival' which starts on September 27, with early entry to Flipkart VIPs. Besides the mouth-watering deals associated with its ten editions of BBD, Flipkart is again leaving no stone unturned to ensure its customers have a great shopping time on their favorite online shopping platform.
Flipkart believes that getting orders is an important but a small part of its business, and the real hard work of winning customer loyalty starts after that. The company's robust secure ecosystem protects customers well from the time of search on the platform to after delivery, ensuring that they receive their desired products in the right condition, while keeping their own and their personal data secure.
Customers are offered several payment options while booking their order, keeping in mind their safety and comfort aspect. Flipkart relies on a sophisticated, state-of-the-art IT architecture to prioritize customer safety and security while keeping their data and privacy intact.
At every step of the transaction, Flipkart relies on email and SMS to maintain communication with customers and keep them informed about order status. Customers get to choose the day and time of delivery and Flipkart notifies them whenever their order crosses a certain milestone during the journey. This allows buyers to calibrate their daily schedule for timely handover of packets while being fully aware of delivery agents' identities and delivery times.
Using one-time passwords (OTP) while using internet banking or any other digital payment mode ensures that customers' money is in the right hands and is safe. OTP is also used at the time of delivery ensuring that the goods have reached the right customer. Using OTP prevents online fraud, data theft and other threats. For the ecommerce ecosystem in general and consumers in particular, it is a great sign of confidence and morale to see a major player go all out for the safety and security of every player in the network.
Flipkart support on WhatsApp allows buyers to convert their cash-on-delivery orders to prepaid. Alerts from Flipkart Support on WhatsApp also enable selecting a date and time for any installation work without any hassle in case the customer cannot be reached for any reason.
Taking the experience to another level, Flipkart's Open Box Delivery now also gives customers the option to reject the delivery immediately upon arrival if they are not satisfied with the quality and condition of the delivered product.
Real-time sharing of location is one of the key features that Flipkart offers, keeping in mind the security of both Wishmaster and the customer. It also helps in delivering the packet to the right person. Constant and prompt communication with customers and intense focus on understanding their specific needs ensures that returns are few and far between, and if they do occur, the process is hassle-free with no questions asked and the full amount refunded.
In this era of savvy customers and highly active social media platforms, Flipkart can be found on 'X' too. X Handle of Flipkart Support aims to ensure that all customers are able to get quick and efficient support for their complaints. To prevent any account duplication on X, the company also educates its customers on how to reach the official Flipkart support handle, so that they don't fall prey to any financial fraud.
The official Flipkart support handle is a verified Twitter account with a verification tick. Most accounts impersonating Flipkart handles do not have a verification tick. Flipkart proactively informs and advertises its real X handle and customer support contact numbers and mail IDs so that buyers can reach them at the time of need. Flipkart strongly advises its customers to be wary of fake solicitations using social media messaging and videos to inform them of its dangers.
Flipkart, as a responsible corporate, is acutely aware of its social responsibilities, and undertakes all efforts to fulfill them. Thanks to these measures, consumers today have easy access to high quality and affordable products and services delivered to them safely and at speed, making the dreams of Indians across India come true.
Image Credit: (Divya-Bhaskar): Images/graphics belong to (Divya-Bhaskar).
